Help Requests

If you need help using the computing resources in the department try the following:

  1. Search the department website for the topic to see if it is documented
  2. Read the UNIX manpage: In addition to the web-based help, you can find help about individual Unix commands with the commands man (manual, the online documentation for Unix) and apropos (try ``man man'' to get started), or for more recent additions with the command info(or C-h i within emacs).
  3. Try Google (there are many great tutorials and screencasts on the web)

If you cannot find the information that you are looking for, please submit a help request to help@stat.duke.edu - these go to the system administrators. Please provide details of the problem, operating system, any error messages that will help in trouble shooting the problem. You will receive a confirmation email from the help system with a ticket number. Please save this email, and reply to this email for any comments related to the current problem. You may also review your past tickets at http://help.stat.duke.edu.

If the problem is related to the website, please send the help request to web@stat.duke.edu.

While we do encourage users to try to first solve a problem, please do report ongoing problems with the system right away and do not assume that some one else has reported it to help@stat.duke.edu